(415) 927.2273

By the Bay Health

DEI in Action

Our DEI Initiative strives to go beyond education and training, to creating programs that make a real difference in the communities we serve.


Bi-lingual Language Teams in Spanish and Chinese

Native and fluent Spanish and Chinese speakers staff our care teams support patients and families for whom English is not their primary language. Culturally sensitive care in the patient’s primary language is provided in the patient’s home or at a care facility or hospital.

Our bilingual teams ensure that patients receive needed medical care, medicine and prescriptions, medical equipment and supplies, and help with personal care, while offering emotional support to the patient’s family and loved ones. The team trains family members how to best care for their loved one to keep him or her safe and comfortable.

Our bilingual care teams feature:

  • Bilingual phone support
  • Patient Care Binders, handouts and forms in either Spanish or Chinese
  • Registered Nurses (RN)
  • Licensed Vocational Nurses (LVN)
  • Social Worker
  • Spiritual Support Counselors
  • Home Health Aides
  • Specially trained volunteers

LGBTQ Grief Support Groups

A longtime supporter of the LGBTQ community since the early days of the ADS epidemic in San Francisco, the Bereavement Department offers an eight-week grief support group: “LGBTQ Spousal/Partner Loss.” This exceptional offering enables participants to receive emotional support and share grief in a group that recognizes the unique needs of the LGBTQ community,